FAQ – SALT. Fine Jewelry

FAQs

Shipping & Handling

When can I expect to receive my order?

SALT. ships Monday through Friday excluding certain holidays. For pieces ordered from our in-stock please allow 1-2 business days for your order to be processed and allow approximately 7 business days for your order to be shipped. For all pieces notincluded in our in-stock collection orders are processed within 1-2 business days. Please allow approximately 6-8 weeks for arrival, as each piece is custom made for you. In some instances, you may receive your order sooner than the 6-8 week window however, occasionally pieces may take longer than 8 weeks. We are as disappointed as you are when this happens. If we receive a piece and we are not satisfied with its overall quality we will have it remade which may cause your piece to take longer than 8 weeks. Additionally, most of our pieces cross the border at least once and could be subject to inspection. We strive to get you your jewelry as quickly as possible and disappointing our clients is one of the most frustrating parts of our job however, some things are out of our control. We apologize in advance if this should be the case with your order, thankfully this rarely happens.

How do I qualify for free shipping?

Where do we ship?

Is a signature required?

Will I be charged with duties or import tax?

How can I track my order?

What if my item is sent in error or is faulty?

We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, our Customer Service team will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Please send your requests to info@saltfinejewelry.com.

We strive to maintain a high level of accuracy in our shipments and make every effort to ensure your order reaches you in perfect condition. However, if you've received an item in error or find that it's damaged, please contact customer service at 1 (416) 930-1060. They will guide you through the process of pre-authorizing the return at our expense and the step-by-step guide is also provided below:

Fill out the return section of the invoice including the item number and the code representing the reason for the return. You'll find these codes on your invoice.

Repackage the items in their original packaging and include the invoice in the package.

Affix the pre-paid label that is sent to you after you call our customer service center so that it covers the original label on your return package.

You are required to drop off your package at a location where they offer tracking information as well as insurance protection which will promptly be emailed to info@saltfinejewelry.com

Returns & Exchanges

What is your return policy?

All sales are final. Returns are not accepted unless the item is damaged or there was a mistake on our part. In the case of a repair or damaged piece, we do not refund shipping costs and will cover damages up to a month of delivery. If we believe the item was intentionally damaged or misused, we reserve the right to refuse any exchange or return. We do cover repairs up to a month after receipt of your order, and after that will charge our cost. Repairs can take up to five weeks, depending on the nature of the repair. In the event your piece goes on sale within one week of purchasing, we will honor a price adjustment on your order.

Due to the finality of your purchase, please note the measurements and scale of all products before purchasing.

How do I take care of my SALT pieces?